BITO is committed to providing you with outstanding customer service so you can get the most out of your hardware and software experience.
In the event of any problem, just fill out the Service Request form and remit payment. Shortly thereafter, a technician will contact you to schedule a time to troubleshoot your problem. Based on your initial description of the problem, the scheduling technician may request additional information or resources for the service call depending upon the type of problem. The scheduling technician will arrange with you via email or phone for whatever such material or information is needed so that the actual service support session is as efficient as possible and resolves your issue quickly.
To make the best possible use of your time, please have all of the requested information and materials available during your support session. Examples of such materials include (but are not limited to) pictures, videos, screenshots of the problem if applicable, software files, and/or error notifications. Then the technician will work with you to resolve the issue.
Call 866-BITO-USA (248-6872) to speak with a service coordinator.