per 20 minutes
8:00 AM to 7:00 PM EST
Embroidery machines, laser machines or embroidery/laser software
Telephone combined with online chat or through a remotely controlled online session
min. 1 hour
7:00 PM to 8:00 AM EST
For problems experienced during the night shift
*Please note that once a tech support session commences, charges may not be reversed or credited. You must sign a consent form agreeing to this policy if paying by credit card. No refunds will be extended once the technician has started the session.